Privacy Policy
At Pet Nurse Australia, we are committed to protecting your privacy and handling your personal information with care, transparency and in accordance with the Australian Privacy Principles (APPS) under the Privacy Act 1988 (Cth).
Your privacy matters
We only collect information that is necessary to provide our pet care services and will never sell or rent your personal information.
1. What Information We Collect
We collect personal information that is necessary for us to provide and improve our services. This may include:
Personal Details
Name, address, phone number, email address.
Pet Information
Pet name, species, breed, age, medical conditions, behaviour and care instructions.
Service Information
Service preferences, booking details, visit notes and communication records.
Payment Information
Biling details and payment method (processed security via our payment providers).
Photos & Updates
Photos or videos of your pet during visits (with your consent).
We may also collect information from you indirectly, such as through our website (eg. cookies) or from third parties such as veterinary clinics (with your consent).
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How We Use Your Information
We use your information to
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Provide and manage our pet cars services
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Communicate with you about bookings. visits and updates
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Personalise your experience and improve our services
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Process payments and send receipts
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Comply with our legal obligations
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Your Rights
You have the right to:
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Access the personal information we hold about you
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Request correction of any inaccurate or incomplete Information
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Request deletion of your personal Information (subject to legal or operational requirements)
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Opt out of marketing communications at any time
To make a request, please contact us using the details below.
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How We Store & Protect Your Imformatiom
We take reasonable steps to keep your information secure and protected from misuse, interference,loss, unauthorised access, modification or disclosure.
Your information is stored securely in cur systems and is only accessible by approved team members who need it to deliver our services.
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Data Retention
We retain your personal information only for as long as necessary to provide our services, fulfill our legal obligations, resolve disputes and enforce our agreements.
When your information is no longer required, we securely delete or de-identify it.
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Sharing Your Information
We do not set or rent your personal information.
We may share your information with trusted third parties only when necessary to provide our services, such as:
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Payment processors
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IT and cloud service providers
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Veterinary clinics (with your consent)
All third parties are required to protect your information and use it only for the purpose we specify.
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Cookies & Website Analytics
Our website uses cookies and
similar technologies to improve your browsing experience and understand how our site is used.
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You can manage your cookie preferences through your browser settings.
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Overseas Disclosure
Some of our service providers may be located outside Australia.
Where this accurs, we take reasonable steps to ensure your information is protected in accordance with the Australian Privacy Principles.
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Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Questions About Your Privacy?
If you have any questions about this Privacy Policy or how we handie your personal information, please contact us. We're here to help.